Return & Refund Policy

At Nurse Shift Essentials, we want you to love every purchase. If something isn't right, we're here to help.

Returns

We accept returns within 30 days of delivery for eligible items.

To be eligible for a return, your item must:

• Be unused and in its original condition

• Be in the original packaging

• Include all original accessories or components

• Be accompanied by proof of purchase

Certain items cannot be returned, including:

• Personalized or custom-made products

• Clearance or final sale items

• Gift cards

• Opened health, hygiene, or personal care items where resale is not possible

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number

• A brief description of the issue

• Clear photos of the product and packaging

Once reviewed, we'll gladly send a replacement or issue a refund when appropriate.

Change of Mind Returns

If you simply changed your mind, you may request a return within 30 days.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable.

Refunds

Once your return has been received and inspected, we'll notify you of the status of your refund.

Approved refunds are issued to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Exchanges

We currently replace items only if they are damaged, defective, or incorrect.

If you need a different size or color, we recommend placing a new order after your return has been approved, if applicable.

Order Cancellations

Orders may be canceled within 12 hours of purchase.

Because we begin processing orders quickly, cancellation requests received after this window may not be possible.

Late or Missing Refunds

If you haven't received your refund:

• Check your bank account again.

• Contact your credit card company, as processing times vary.

• Contact your bank, as refunds can take several business days to appear.

If you've completed these steps and still have not received your refund, please contact us and we'll be happy to assist.

Contact Us

If you have any questions about returns or refunds, please contact our returns team through returns@nurseshiftessentials.com.

We're committed to making every shopping experience as smooth and stress-free as possible.