Shipping policy
Shipping Policy
Effective Date: July 6, 2026
Thank you for shopping with Nurse Shift Essentials! We know you're busy caring for others, and we're committed to getting your order to you as quickly as possible.
Order Processing
Orders are typically processed within 1–3 business days after your purchase is placed.
Orders are processed Monday through Friday, excluding holidays.
During periods of high demand, processing times may be slightly longer.
Shipping Times
Estimated delivery times are:
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United States: 5–12 business days
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International: 10–20 business days (where available)
Please note that these are estimated delivery times and are not guaranteed.
Delivery times may vary due to:
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Carrier delays
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Weather conditions
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High shipping volumes
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Customs processing (international orders)
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Other circumstances beyond our control
Shipping Costs
Shipping charges are calculated at checkout based on your location and the items in your order.
From time to time, we may offer free shipping promotions on qualifying orders.
Order Tracking
Once your order ships, you'll receive a confirmation email containing your tracking information.
Please allow up to 48 hours for tracking information to become active after your package has shipped.
Multiple Shipments
Because we work with multiple fulfillment partners, items from the same order may arrive in separate packages and on different delivery dates.
You will receive tracking information for each shipment when available.
Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your purchase.
Nurse Shift Essentials is not responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping information provided at checkout.
Lost or Delayed Packages
If your package appears delayed or lost, please contact us.
We'll gladly work with the shipping carrier to help locate your package and determine the best resolution.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
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Your order number
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Photos of the damaged item
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Photos of the packaging
We'll review your claim and arrange a replacement or refund when appropriate.
International Orders
International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country's customs authorities.
These fees are not included in the purchase price or shipping cost.
Questions?
If you have any questions about your shipment or delivery, please visit our Contact page.
We're here to help and appreciate the opportunity to serve the hardworking healthcare professionals who trust Nurse Shift Essentials.